Need further assistance? Please fill out this form and we will reply to you via email :) 
You can also contact us directly at support@marcellanyc.com and we'll get back to you within 1-2 business days.

Marcella New York

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Glow Points may be applied for discounts towards orders at checkout, or you can redeem points for free gifts on your rewards page. Once you spend the required amount, you will level up to the next tier&#x2014;qualifying for additional rewards like free shipping, free returns, birthday gifts, and other special surprises as you enter higher tiers.&#xA0; <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">See all rewards and levels in the section &quot;the Glow Club&#x201D; on the&#xA0;<a href="https://www.marcellanyc.com/pages/rewards" style="text-decoration:none;"><span style="font-size: 11pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Glow Club page</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.

Glow Points may be applied for discounts towards orders at checkout, or you can redeem points for free gifts on your rewards page. Once you spend the required amount, you will level up to the next tier—qualifying for additional rewards like free ship

What can I get with my glow points?

Accounts & Rewards

What size am I?

What happens if a product is not available?

How can I leave a review for a product I purchased?

Products & Sizing

How can I check my order status?

How fast are orders processed?

Can I cancel my order or change my address?

What forms of payment do you take and what currency are your prices in?

Why did I receive a Marcella tote with my order?

Do you offer gift cards?

Can you gift wrap my order?

Orders

How long will it take for my order to arrive?

What is your order processing time?

Do you offer expedited shipping?

How much does shipping cost?

Do you ship internationally?

Will I have to pay customs and duties?

Where can I find my tracking number?

Shipping & Delivery

What does clearance mean?

Can I return clearance items?

What is the difference between a sale and a clearance item?

What is "final sale"?

Something I ordered is now on sale? Will you match the new price?

Can I get a promo code for my order?

Do you have a loyalty program?

How do I get more points, and how can I redeem them?

Do you have a referral program?

Why isn’t my promo code working?

Sales & Discounts

What is your return/exchange policy?

When can I expect my refund?

What if my items are damaged, defective, or incorrect?

What if my package is lost or stolen?

Returns & Issues

How do I join the Glow Club?

How do I earn glow points?

How do I refer a friend to earn Glow Points?

Can I use all my Glow Points on one order? Can I combine rewards?

When do my Glow Points and rewards expire?

Why didn't I earn Glow Points on my previous purchases?

Is it free to join the Glow Club?

What happens to my Glow Points if I return items?

Why have I been moved down a tier?

Do I lose points and rewards if I move down a tier?

What fabrics are used for your designs?

How do I care for my Marcella pieces?

Fabrics Page

Who is Marcella?

What is Design That Matters (four pillars)?

Democratizing Design

Social Impact (the school days project)

Ethical Production

Sustainability

Our Mission

What can I get with my glow points?Updated a year ago