What is your return/exchange policy?Updated a year ago

Need to exchange or return something from your order? Not a problem! We offer domestic returns for US customers through our website and easy return pickups via DHL Express for international customers. Please see our return policy for more information on which items are eligible/ineligible for return or exchange.

US Returns & Exchanges: Please visit our returns portal to initiate a return or exchange. You may either purchase a $6.90 QR code to be scanned at a local Happy Returns facility or an $8.90 printable return shipping label to mail your items to our US partner warehouse location in Massachusetts.

For Canada Returns and Exchanges: Please contact our support team. 

International Returns & Exchanges: For all countries outside of the US and Canada, you will be returning your items to Bulgaria, EU, where our warehouse and atelier are located. We offer a discounted shipping option via DHL for both returns and exchanges, which is usually less expensive and faster than tracked shipping options offered through the postal service. Please visit our returns portal to contact us with the items you'd like to return/exchange, and we'll send return instructions as well as the link to purchase our DHL service if you're interested. Note—DHL does not operate in all areas, in which case they may arrange for a local subcontractor to collect the package.