Need further assistance? Please fill out this form and we will reply to you via email :) 
You can also contact us directly at support@marcellanyc.com and we'll get back to you within 1-2 business days.

Marcella New York

We recommend using the size chart and the &quot;Find My Fit&quot; guide included in each listing to determine your best fit based on your body type and measurements, we&#x2019;ve also included the different size charts below for your convenience.&#xA0;We also include additional information within each description section in terms of fabric content, overall fit, and more to help inform your decision.&#xA0;We&#x2019;re happy to help provide some general advice if you let us know what specific product(s) you&apos;re interested in&#x2014;for example, our Jersey and Ponte garments are quite flexible and stretchy, so we usually recommend sizing down when in doubt.<span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please feel free to&#xA0;<a href="https://www.marcellanyc.com/pages/contact-us" style="text-decoration:none;"><span style="font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">contact us</a><span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;with any questions regarding sizing, fit, or design details. Clothing Size Chart<span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><img src="https://attachments.gorgias.help/uploads.gorgias.io/8X1Bk7dmpbxKgRm0/undefined-f0330bec-98d4-44a9-9c0c-86d1af66e70b" class="fr-fic fr-dib" style="width: 653px; height: 334.093px;">Bottoms Size Chart&#xA0; <img src="https://attachments.gorgias.help/nxye/hc/39k9/jeans_size-chart-shopify_desktop-84ccd049-f612-4d44-9836-56350f1933b1.webp" style="width: 692px; height: 331px;" class="fr-fic fr-dib">Shoe Size Chart<span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; <img src="https://attachments.gorgias.help/uploads.gorgias.io/8X1Bk7dmpbxKgRm0/undefined-0eb80655-1e70-4513-8a88-207f2a7aa393" class="fr-fic fr-dib" style="width: 620px; height: 426.13px;">

We recommend using the size chart and the "Find My Fit" guide included in each listing to determine your best fit based on your body type and measurements, we’ve also included the different size charts below for your convenience. We also include addi

What size am I?

Products & Sizing

What happens if a product is not available?

How can I leave a review for a product I purchased?

How can I check my order status?

How fast are orders processed?

Can I cancel my order or change my address?

What forms of payment do you take and what currency are your prices in?

Why did I receive a Marcella tote with my order?

Do you offer gift cards?

Can you gift wrap my order?

Orders

How long will it take for my order to arrive?

What is your order processing time?

Do you offer expedited shipping?

How much does shipping cost?

Do you ship internationally?

Will I have to pay customs and duties?

Where can I find my tracking number?

Shipping & Delivery

What does clearance mean?

Can I return clearance items?

What is the difference between a sale and a clearance item?

What is "final sale"?

Something I ordered is now on sale? Will you match the new price?

Can I get a promo code for my order?

Do you have a loyalty program?

How do I get more points, and how can I redeem them?

Do you have a referral program?

Why isn’t my promo code working?

Sales & Discounts

What is your return/exchange policy?

When can I expect my refund?

What if my items are damaged, defective, or incorrect?

What if my package is lost or stolen?

Returns & Issues

How do I join the Glow Club?

How do I earn glow points?

What can I get with my glow points?

How do I refer a friend to earn Glow Points?

Can I use all my Glow Points on one order? Can I combine rewards?

When do my Glow Points and rewards expire?

Why didn't I earn Glow Points on my previous purchases?

Is it free to join the Glow Club?

What happens to my Glow Points if I return items?

Why have I been moved down a tier?

Do I lose points and rewards if I move down a tier?

Accounts & Rewards

What fabrics are used for your designs?

How do I care for my Marcella pieces?

Fabrics Page

Who is Marcella?

What is Design That Matters (four pillars)?

Democratizing Design

Social Impact (the school days project)

Ethical Production

Sustainability

Our Mission

What size am I?Updated 3 months ago