Shipping & Delivery
How long will it take for my order to arrive?
Shipping and delivery times vary based on item, availability, ship-to location, and the shipping method you choose at checkout, but we aim to get your item to you within 5-10 business days. You can find more information on shipping options and timefr
What is your order processing time?
Our typical order processing & delivery timeframe is 5-10 business days, excluding preorders and expedited orders. We aim to ship all orders as quickly as possible, but please keep in mind that orders placed during sales events may take longer to arr
What are your holiday shipping deadlines?
We work to ship your order as quickly as possible, but courier delays are possible, so we suggest shopping early! Need it by the 24th? For best results, we recommend placing your order by December 4th 1 pm EST with standard shipping and December 19th
Do you offer expedited shipping?
Yes. Expedited shipping is available on select styles for $18.90 via FedEx or USPS. To qualify, all items in your cart must be eligible. Processing and delivery is within 2–3 business days; otherwise, your order will ship with our standard method.
How much does shipping cost?
We offer free standard shipping on all US orders over $99 USD, and to Sun Tier Glow Club members! If your order is below $99, it's a flat fee of $9.90 USD. We offer free standard shipping on all Canadian orders over $120 CAD. If your order is below $
Do you ship internationally?
Yes! We currently ship to the following countries: Australia, Brazil, Canada, Israel, Japan, Kuwait, New Zealand, Norway, Qatar, Saudi Arabia, Switzerland, Turkey, U.A.E., United States. If you're from the UK, you can check out our UK site at marcell
Will I have to pay customs and duties?
Some countries charge additional customs and duties, and customers are responsible for any such charges. We cannot send packages as gifts to avoid customs and duties charges. Thanks for your understanding!. Please visit our shipping policy page for m
Where can I find my tracking number?
We will send you your package's tracking number in a confirmation email once your order has shipped. You may also log in to your Marcella account to view your order status page, as well as available tracking updates, and sign up for shipping notifica
What if my package is lost or stolen?
Though we always strive to provide a superior customer experience, mail couriers on occasion experience lost and/or stolen packages, which is why we highly recommend purchasing our optional Package Protection at checkout. With this add-on, you can ea