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Marcella New York

<span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Thanks for shopping with us&#x2014;we hope you enjoy your new pieces!&#xA0; <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Access&#xA0;<a href="https://marcellanyc.gorgias.help/en-US/ssp/login" style="text-decoration:none;"><span style="background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">your account here</a><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;to view your order history and status. Log in using your email address or phone number. <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">From your order confirmation email, click on View Your Order to be directed to <span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://marcellanyc.gorgias.help/en-US/ssp/login">our order tracker site.</a>

Thanks for shopping with us—we hope you enjoy your new pieces!. Access your account here to view your order history and status. Log in using your email address or phone number. From your order confirmation email, click on View Your Order to be direct

How can I check my order status?

Orders

What size am I?

What happens if a product is not available?

How can I leave a review for a product I purchased?

Products & Sizing

How fast are orders processed?

Can I cancel my order or change my address?

What forms of payment do you take and what currency are your prices in?

Why did I receive a Marcella tote with my order?

Do you offer gift cards?

Can you gift wrap my order?

What if my items are damaged, defective, or incorrect?

How long will it take for my order to arrive?

What is your order processing time?

What are your holiday shipping deadlines?

Do you offer expedited shipping?

How much does shipping cost?

Do you ship internationally?

Will I have to pay customs and duties?

Where can I find my tracking number?

What if my package is lost or stolen?

Shipping & Delivery

What does clearance mean?

Can I return clearance items?

What is the difference between a sale and a clearance item?

What is "final sale"?

Something I ordered is now on sale? Will you match the new price?

Can I get a promo code for my order?

Do you have a loyalty program?

How do I get more points, and how can I redeem them?

Do you have a referral program?

Why isn’t my promo code working?

Sales & Discounts

What is your holiday return policy?

What are your return requirements?

How do I start my return or exchange?

What are the 2 Different Return Methods?

Why is my order number not found in the return portal?

Can I use one shipping label or QR code for returns from different orders?

What is your reimbursement policy?

Can I exchange an item more than once?

US Customers

Canadian Customers

Other Customers

Returns & Exchanges

How do I join the Glow Club?

How do I earn glow points?

What can I get with my glow points?

How do I refer a friend to earn Glow Points?

Can I use all my Glow Points on one order? Can I combine rewards?

When do my Glow Points and rewards expire?

Why didn't I earn Glow Points on my previous purchases?

Is it free to join the Glow Club?

What happens to my Glow Points if I return items?

Why have I been moved down a tier?

Do I lose points and rewards if I move down a tier?

Accounts & Rewards

Who is Marcella?

What is Design That Matters (four pillars)?

Democratizing Design

Social Impact (the school days project)

Ethical Production

Sustainability

Our Mission

What fabrics are used for your designs?

How do I care for my Marcella pieces?

Fabrics Page

How can I offer Marcella wholesale?

What is the minimum order quantity (MOQ)?

To what countries do you offer wholesale?

What is the ordering process and what are the deadlines?

What are your payment terms for wholesale orders?

Why are some items available on your website but not on the wholesale site?

Do you offer exclusivity?

Can I request samples before placing a wholesale order?

What is your return policy for wholesale orders?

How do you handle shipping for wholesale orders?

Are there any discounts for large orders?

Can I sell your products online or in physical stores?

Whom do I contact if I have any other questions about a wholesale order or account?

Wholesale

How can I check my order status?Updated 7 days ago