Orders

Questions or concerns about your order? We hope this helps!

How can I check my order status?

Thanks for shopping with us—we hope you enjoy your new pieces!. Access your account here to view your order history and status. If you forget your password, you can always reset it with the link below the sign-in box. If you don't have an account yet

How fast are orders processed?

Order processing times will vary by item type and availability but generally are delivered within 5-12 days unless you have express or pre-order item(s) in your order. If there is a preorder item in your order, please note that your entire order will

Can I cancel my order or change my address?

Once your order has been placed, we cannot edit the item(s), change your address, or cancel the order. Thank you for your understanding!. Please double-check your order before completing the payment process.

What forms of payment do you take and what currency are your prices in?

We accept payments from Visa, Mastercard, American Express, Discover, Diners Club, Elo, and JCB via Shopify Payments. Additionally, we accept payments via PayPal, Apple Pay, Google Pay, Shop Pay, and Amazon Pay. We also accept payments via Afterpay.

Why did I receive a Marcella tote with my order?

We like to treat our customers—all first-time orders will receive a free Marcella tote bag. Enjoy and we don’t mind if you keep it even if you return your order. Offer terms: One (1) gift per order while supplies last, no substitutions or cash equiva

Do you offer gift cards?

Yes, we do offer e-gift cards! You can find them here.

Can you gift wrap my order?

We don't offer gift wrapping at this time, but we do offer a feature to send items as a gift to your loved ones at checkout. Once you add your gift(s) to your cart, you can click on 'send as a gift' to enter the recipient's name, phone number, your n