How do I start my return or exchange?Updated 19 days ago

Please visit our returns portal to initiate a return or exchange and to purchase either a return shipping label to print and mail your items to our warehouse or to drop off your returns with a QR code at a ReturnBear location near you.   

Refunds and site credits have a fee of $14 CAD for both return options. You will be given an extra $5 CAD credit if you opt in for site credit. Exchanges are free. 

Please be sure to only use our pre-paid return labels/QR codes so we can track your return. We are unable to refund lost returns using labels other than our own. Please ensure that your package only includes the items listed in the approved return or exchange in your online return request, and we ask that you refrain from combining returns from multiple orders unless approved by our team in writing. Consolidating items from different orders will slow down and/or may prevent the processing of your refund or exchange. 

You may also reach out to us at [email protected] if you have any questions!