Returns and exchanges information for US customers.

US Customers

Returns and exchanges information for Canadian customers.

Canadian Customers

Returns and exchanges information for customers based in all other countries.

Other Customers

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You can also contact us directly at support@marcellanyc.com and we'll get back to you within 1-2 business days.

Marcella New York

Returns & Exchanges

What size am I?

What happens if a product is not available?

How can I leave a review for a product I purchased?

Products & Sizing

How can I check my order status?

How fast are orders processed?

Can I cancel my order or change my address?

What forms of payment do you take and what currency are your prices in?

Why did I receive a Marcella tote with my order?

Do you offer gift cards?

Can you gift wrap my order?

What if my items are damaged, defective, or incorrect?

Orders

How long will it take for my order to arrive?

What is your order processing time?

How much does shipping cost?

Do you ship internationally?

Will I have to pay customs and duties?

Where can I find my tracking number?

What if my package is lost or stolen?

Shipping & Delivery

What does clearance mean?

Can I return clearance items?

What is the difference between a sale and a clearance item?

What is "final sale"?

Something I ordered is now on sale? Will you match the new price?

Can I get a promo code for my order?

Do you have a loyalty program?

How do I get more points, and how can I redeem them?

Do you have a referral program?

Why isn’t my promo code working?

Sales & Discounts

What are your return requirements?

How do I start my return or exchange?

What are the 2 Different Return Methods?

Why is my order number not found in the return portal?

Can I use one shipping label or QR code for returns from different orders?

What is your reimbursement policy?

How do I join the Glow Club?

How do I earn glow points?

What can I get with my glow points?

How do I refer a friend to earn Glow Points?

Can I use all my Glow Points on one order? Can I combine rewards?

When do my Glow Points and rewards expire?

Why didn't I earn Glow Points on my previous purchases?

Is it free to join the Glow Club?

What happens to my Glow Points if I return items?

Why have I been moved down a tier?

Do I lose points and rewards if I move down a tier?

Accounts & Rewards

Who is Marcella?

What is Design That Matters (four pillars)?

Democratizing Design

Social Impact (the school days project)

Ethical Production

Sustainability

Our Mission

What fabrics are used for your designs?

How do I care for my Marcella pieces?

Fabrics Page

How can I offer Marcella wholesale?

What is the minimum order quantity (MOQ)?

To what countries do you offer wholesale?

What is the ordering process and what are the deadlines?

What are your payment terms for wholesale orders?

Why are some items available on your website but not on the wholesale site?

Do you offer exclusivity?

Can I request samples before placing a wholesale order?

What is your return policy for wholesale orders?

How do you handle shipping for wholesale orders?

Are there any discounts for large orders?

Can I sell your products online or in physical stores?

Whom do I contact if I have any other questions about a wholesale order or account?

Wholesale