Returns and exchanges information for US customers.
Please ship your return or exchange within 30 days from the date of delivery. All items must be unwashed, unworn, unaltered, and the original tags must be attached. A $10 USD per product charge applies to any product(s) requiring special handling. Sh
Please visit our returns portal to initiate a return or exchange and to purchase a return shipping label to print and mail your items to our US warehouse partner location in Massachusetts (unless you’re opting to use a Happy Returns Bar option, as pe
Method #1: Happy Returns Bar. From our return portal, please follow the prompts and complete your processing. We will email you a QR code to provide at your local Happy Returns Bar for $6.90. Without a QR code, they will not be able to accept your re
When trying to process a US return and the order number is 'not found', ensure that you are entering the order number correctly as stated in the return portal. Please enter the full order number starting with 100000- and without the -1 at the end. (E
Please ensure that your package only includes the items listed in the approved return or exchange in your online return request, and we ask that you refrain from combining returns from multiple orders unless approved by our team in writing. Consolida
Original shipping charges, as well as the shipping charges incurred by you to mail any piece(s) back to us, are non-refundable. Package Protection fees are non-refundable. On the very rare occasion that any customs duties/fees apply to your order in