What is your reimbursement policy?Updated 10 months ago

Original shipping charges, as well as the shipping charges incurred by you to mail any piece(s) back to us, are non-refundable. Package Protection fees are non-refundable. On the very rare occasion that any customs duties/fees apply to your order in your home country, these are also non-refundable.

You will be reimbursed approximately 7-10 business days after we receive your returns. Depending on the shipping method and country of origin, return packages could take 1-6 weeks to reach Bulgaria, and might require additional processing time at customs before we can receive them. Alternatively, in the event you’re processing an exchange, your exchange will be sent out for free once you let us know at [email protected] that you dropped off your return package. 

Please understand that we cannot be responsible for any postal or courier service losing any return or exchange on its way back to us and, unfortunately, would not be able to reimburse you in that case.

Questions? Please contact us.