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Returns & Issues

Learn more about our return policies and processes here.

What is your return/exchange policy?

Need to exchange or return something from your order? Not a problem! We offer domestic returns for US customers through our website and easy return pickups via DHL Express for international customers. Please see our return policy for more information

When can I expect my refund?

For US customers, you will be reimbursed once the courier scans your return for shipment (if you choose our Happy Returns Bar option). If you choose to mail in your return, you will be reimbursed once your return is delivered to our warehouse. For in

What if my items are damaged, defective, or incorrect?

If you have received a damaged, defective, or incorrect item, contact us with a photo of the damage and information about the wrong item you received, as well as your order number, and we’ll take care of you!

What if my package is lost or stolen?

Though we always strive to provide a superior customer experience, mail couriers on occasion experience lost and/or stolen packages, which is why we highly recommend purchasing our optional insurance — Route Package Protection — at checkout. With Rou